Returns Policy
Right of Withdrawal and Returns
Withdrawal Instructions for Consumers
As a consumer, you generally have a statutory right of withdrawal of 14 days for online purchases in accordance with § 355 BGB. You have the right to withdraw from this contract within fourteen days without giving any reason.
Important Notes on Exceptions to the Right of Withdrawal:
Please note that the right of withdrawal is excluded in certain cases according to § 312g para. 2 BGB. This applies in particular to the following product groups in our range:
Sealed cigars and other tobacco products:
If you receive cigars or other tobacco products in sealed packaging and remove the seal after delivery, your right of withdrawal expires. The reason is the protection of health and hygiene.
Open or loose tobacco products:
For cigars and tobacco products that are not sealed (e.g., sold loose or in open boxes), a right of withdrawal only exists if the goods are returned to us unused, undamaged and in perfect condition.
Hygiene and health protection goods:
Goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery, such as certain care products or hygiene articles.
Quickly perishable goods:
Goods with a short expiration date - the right of withdrawal is also excluded for these products.
Individually manufactured or personalized goods:
For products that are manufactured according to your specifications or clearly tailored to your personal needs, there is no right of withdrawal.
For all other goods from our range (such as cases, lighters, cutters, humidors or other accessories), the statutory right of withdrawal applies without restriction, provided that none of the above exceptions apply.
Please note: Opened, used or damaged goods that fall under one of the above exceptions cannot be returned. Please check the received goods carefully and only open sealed packaging if you want to keep the goods.
Exercise of the Right of Withdrawal
To exercise your right of withdrawal, please inform us in writing (e.g., by letter or email) of your decision to withdraw from this contract. You can use the following model withdrawal form for this purpose, but it is not mandatory.
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
To:
[Company Name]
[Company Address]
[Email Address]
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
Ordered on (*) / received on (*): _______________
Name of the consumer(s): _______________
Address of the consumer(s): _______________
Signature of the consumer(s) (only for paper communication): _______________
Date: _______________
(*) Delete as appropriate.